Luxcraft Grandpa's Poly Porch Rocker

Returns & Cancellations Policy

RETURNS 

- We offer a 14 day return policy. If you would like to return your product(s) within 14 days of delivery, we will refund you the purchase price, minus all return shipping fees and a restocking fee (which is 20% of purchase price). 

- All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. You will be responsible for arranging return shipment and payment of return shipping fees. 

- Once your refund has been processed, you will receive a confirmation email. Refunds will only be credited to the original credit card that was used when placing the order, and can take up to 72 hours to reflect show your statement

RETURNS OF CUSTOM PRODUCTS

- Returns of custom products are not permitted."Custom Products" includes all swing beds, hanging day beds, pillows & cushions.

CANCELLATIONS 

- Cancellation of orders for custom products are not permitted.

- All order cancellations within 24 hours of the order being placed are subject to a 5% cancellation fee.

ORDER CHANGES 

- If you wish to make any changes to your order, this must be made as soon as possible after the order is placed. We may not be able to honor requests to change details of an order, if the order process has already been initiated with the factories. 

- Changing items on your order is subject to a 4% processing fee. 

 TERMS & CONDITIONS

- We reserve the right to change the terms and conditions of this policy at any time without prior notice. 

Shipping & Ordering

We are pleased to offer you free shipping on all products, to anywhere in the contiguous U.S (lower 48 states). We want to make your purchase easy, safe and efficient. 

The price you see is the price you pay! There are no hidden fees, taxes or shipping costs.

Shipping Times
For each product, at the top of the information tab, it states  "Ships in XX days" this is the number of days it takes, from when the order is received at the warehouse, to when it leaves the warehouse. After leaving the warehouse, it normally takes between 1-10 business days for the product to arrive at your address. We will send you a tracking no. to the email address provided at check-out. Shipping times vary for each product, and will also depend on how close your address is to the warehouse.

Most shipments are via Fedex, UPS or Southeastern Freight Lines

Order Confirmation
Once you place your order, you will receive an order confirmation email.  (Please also check your spam/junk folder for this). This means that we have received your order in our system and pre-authorized your credit card.  Please check all the details on your order confirmation, and notify us immediately of any incorrect details. We cannot be responsible for incorrect fulfillment of an order, if the order details are incorrect. 

Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. Please note all damage, defective, and incorrect issues must be reported within 7 days from the date of delivery or we will be unable to replace or otherwise warranty the order. If your item(s) do arrived damaged, please send photos to info@myporchswings.com and we will process an insurance claim on your behalf.

Returns
If you would like to return your purchase within 14 days of delivery, you will be refunded the purchase price of the product(s), excluding all shipping charges and a 20% re-stocking fee (20% of the purchase price). All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise this may make your product(s) non-returnable.

Refunds will be issued after the warehouse receives, inspects and process your return. Refunds will only be issued to the original credit card that you use when placing your order and may take up to 72 hours to show on your statement

Products not eligible for refund:
- Any product that has been assembled, installed (including cut or clipped wires), modified or used in any way.
- Any product that is not in resalable condition
- Any product that is not in its original condition, with original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories

Shipping Notes
- We only ship within the 48 contiguous states
- We cannot ship to P.O. Boxes, AFO, APO and FPO addresses
- Shipping times are an estimate and not guaranteed
- Orders to Wyoming will be charged a 9.00% sales tax at checkout
- If you order multiple items in a single order, each product may be shipped over different shipments from different locations.